Article provided by: Answer UnitedAre you looking for a Minnesota answering service that is able to help you better meet the needs of your callers? If you’re in charge of a consulting or counseling firm, you may be concerned that an out-of-office agent may not be able to meet your needs. Answer United’s agents know that one call can change a life- that’s why they’ve been an industry leader for more than 45 years.
When calls come in to your agency, care and understanding are called for. The agents at Answer United work on the principle that every caller deserves respect and a truly helpful response. The range of Minnesota answering services is build on the knowledge that critical calls are apt to come in ay time, day or night. When your clients call- Answer United will be there.
Rely on the testimonies of current clients who can tell you- Answer United is more than just a call service. Their on call management services are more than just highly professional- they are fully HIPPA compliant as well. Knowledgeable agents are conversant in medical terminology and procedure, ensuring that you can count on their services to:
- Protect client and patient privacy
- Provide information that reflects your policy
- Direct calls to the correct counselor or consultant
- Deliver messages promptly and conveniently to you
- Schedule appointments based on your specifications
- Operate with the right level of urgency
Answer United is the right Minnesota answering service for your medical agency as well, having provided complete medical solutions to the community for more than 45 years. The customizable services available from Answer United include:
- Call overflow, after-hour calls, weekend answering and message services and more. Your office phone calls will be forwarded to quality-trained agents who will answer to your instructions and contact you when necessary.
- Customizable voice messaging, using your custom message scripting. Personalized services allow your patients the convenience of requesting prescription refills, changing appointments, inquiring about billing and calling for test results 24/7. Retrieve your messages anytime, anywhere.
- On-call scheduling will ensure that your calls will be correctly directed to the right on-call physician. With Answer United’s privacy protected, secure, web-enabled system, your office staff and physicians can view and sort messages and post or change schedules from anywhere.
- You can receive urgent text messages directly from the hospital and your practice staff with Answer United’s Minnesota medical answering service. Choose whatever means of communication is most convenient for you. Fully-trained agents make all the difference and strive to maintain an 80% call rate of answering within the first 3 rings.
With some of the newest technology in the industry, Answer United can customize a messaging and dispatch package to fit your specific needs. Your staff will appreciate working with a service that is able to meet their needs.
For more information about a Minnesota answering service from Answer United, please call 800-937-5900 or go online to AnswerUnited.com. Trust the solutions experts from AU to manage your communication.
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